SVP and Chief Experience Officer
New-York Presbyterian Hospital (New York, NY)
Rick Evans is the Senior Vice President and Chief Experience Officer for the NewYork-Presbyterian Hospital. In this role, he oversees NYP’s ongoing strategy to improve and enhance the patient and family experience across NYP’s continuum of care and its 11 facilities in and around New York City. Rick also leads an enterprise- wide initiative to improve ambulatory access at NYP’s extensive network of primary care and specialty practice sites. He is also responsible for an array of hospital teams including Patient Services, Pastoral Care, Volunteers, Medical Interpreting, Physician Referral, Contact Centers, Patient Placement teams and the NYP Transfer center.
Rick holds a Master’s Degree in Theology from Christ the King Seminary in East Aurora, NY and a Bachelor’s Degree in Philosophy from Wadhams Hall Seminary College in Ogdensburg, NY.